Frequently Asked Questions
Find information on sustainable materials, shipping, returns, and more. Whether you need details on recycled products or help with an order, our FAQs have you covered.
What materials are used in Twigs Paper products?
Our eco-friendly greeting cards are crafted from recycled materials, ensuring sustainability without compromising quality.
How long does shipping take?
Standard shipping within the U.S. typically takes 3-5 business days. We use USPS and Amazon Shipping.
What is your return policy?
Returns of our sustainable greeting cards are accepted within 30 days. Products must be unused and returned in original packaging. Customers cover return shipping costs.
Do you ship internationally?
We only ship within the U.S., including PO boxes and FPO/APO/DPO addresses.
What should I do if my order is damaged or missing an item?
Report damaged or missing items within 5 days of delivery to help@twigspaper.com.
Can I cancel or change my order?
You can cancel or change your order if it has not yet shipped. Contact us as soon as possible to make any adjustments.
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Have Any Questions?
We’re here to help! Whether you need more information about our products, have a question about your order, or just want to get in touch, we’ll get back to you as soon as possible.