Questions & Answers
Explore our FAQ, where you might find the answers to all your questions. If you don't, please reach out to us at help@twigspaper.com
Q: I ordered multiple products or a large quantity, will my order ship together?
Sometimes we split larger orders into multiple shipments. However, we can guarantee that they will ship at the same time. This is more typical with orders of multiple 48 sets of assorted cards.
For any additional questions about shipping, please reach out to us at help@twigspaper.com and we will happily assist you.
Q: Do you ship to PO boxes and FPO/APO/DPO Addresses?
We are happy to offer shipping to PO boxes and FPO/APO/DPO addresses with USPS.
Q: How long will it take to receive my order?
Please note that shipping times may vary since USPS experiences delays due to COVID-19.
Orders are processed Monday-Friday and shipped from our location in New Jersey. Orders typically arrive within 5 business days of being placed.
Tracking information is provided for all orders EXCEPT orders of single cards.
Q: When will you ship my order?
Orders are processed within 2 days and all orders are shipped standard with USPS.
Customer Care
For any additional questions regarding your order, you can reach out by email.
We are available weekdays from 09:00AM - 05:00PM EST
