Questions & Answers
Explore our FAQ, where you might find the answers to all your questions. If you don't, please reach out to us at help@twigspaper.com
Q: What is your return policy?
- Returns may be made within 30 days of the order date
- Products must be unused and returned in their original packaging
- Customers are responsible for the cost of return shipping
- Twigs Paper is not responsible for products delivered to incorrect addresses supplied by sender
- Once we have the returned product(s) we will credit your account less the original cost of shipping
- Please note it may take a couple weeks for refunds to be applied to your account due to varying processing times of payment providers
- Be sure to include the original packing slip or order receipt so we can complete the return process quickly
- Send all returns via USPS to: Twigs Paper, 68 Malcolm Rd, Mahwah, NJ 07430
Customer Care
For any additional questions regarding your order, you can reach out by email.
We are available weekdays from 09:00AM - 05:00PM EST
