Questions & Answers

Explore our FAQ, where you might find the answers to all your questions. If you don't, please reach out to us at

Q: What is your return policy?

  • Returns may be made within 30 days of the order date
  • Products must be unused and returned in their original packaging
  • Customers are responsible for the cost of return shipping
  • Twigs Paper is not responsible for products delivered to incorrect addresses supplied by sender
  • Once we have the returned product(s) we will credit your account less the original cost of shipping
  • Please note it may take a couple weeks for refunds to be applied to your account due to varying processing times of payment providers
  • Be sure to include the original packing slip or order receipt so we can complete the return process quickly
  • Send all returns via USPS to: Twigs Paper, 68 Malcolm Rd, Mahwah, NJ 07430
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Customer Care

For any additional questions regarding your order, you can reach out by email.
We are available weekdays from 09:00AM - 05:00PM EST