Questions & Answers

Explore our FAQ, where you might find the answers to all your questions. If you don't, please reach out to us at

Q: My package is lost, what should I do?

If your tracking information says your order was delivered but you haven’t received it, please:

1. Check to see whether it was accidentally delivered to a neighbor’s address.
2. Contact your local post office with the tracking information.
3. Reach out to us at and include your order number.

Q: Can I cancel/change my order?

Unfortunately, we are unable to cancel or change orders once they have been placed.  

Q: What should I do if my order is damaged or missing an item?

Please emailhelp@twigspaper.comto report damaged or missing items within 5 days of the delivery date.

White Flower Petals on white background 2 hands in view. One delivers a Twigs package to the other one.

Customer Care

For any additional questions regarding your order, you can reach out by email.
We are available weekdays from 09:00AM - 05:00PM EST